KPI Chart

The key to making KPIs perform

Part 1: You want metrics to create the insights that can lead to change There is no such thing as an obvious idea. The idea that to improve what you are doing you first have to measure what you’re doing seems blindingly obvious to us, yet it had to be invented. And it took centuries to do …

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The two faces of user-friendliness

Techies have never forgiven Steve Jobs. His crime, as they see it, was to pose as a technological visionary when he could not even write code. When the co-founder of Apple, the geek’s geek Steve Wozniak, confronted him with this, Jobs is said to have replied: “I play the orchestra. And you’re a good musician.” Perhaps it …

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