KPI Chart

The key to making KPIs perform

Part 1: You want metrics to create the insights that can lead to change There is no such thing as an obvious idea. The idea that to improve what you are doing you first have to measure what you’re doing seems blindingly obvious to us, yet it had to be invented. And it took centuries to do …

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The two faces of user-friendliness

Techies have never forgiven Steve Jobs. His crime, as they see it, was to pose as a technological visionary when he could not even write code. When the co-founder of Apple, the geek’s geek Steve Wozniak, confronted him with this, Jobs is said to have replied: “I play the orchestra. And you’re a good musician.” Perhaps it …

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Evaluate your Quality Intelligence Maturity – Part Two: From divergence to omnipresence

ONE of the reasons why we believe it is worthwhile for manufacturers to assess their Quality Intelligence with the help of our Maturity Matrix is that the results are without fail surprising. This is in part because different departments experience Quality Management quite differently, and some business functions may even feel a total disconnect with …

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Quality Intelligence: why omnipresence isn’t rocket science

The term ‘omnipresence’ is not appealing, and sounds like something out of a bad sci-fi movie, complete with eerie 70s soundtrack. Nevertheless, it has stuck as a marketing term because it describes very well what you want to achieve, particularly when it comes to Quality Management. There is nothing futuristic about omnipresence. For a manufacturer, it is …

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