In its state-of-the-art factory in Delfzijl, The Netherlands, Delamine produces ethyleneamines, a raw material for a wide range of staples including tea bags, bleach activators for a whiter wash, motor oil, paint hardeners and pills against car sickness.
Delamine had been using the Alis LIMS module for a number of years when it decided to overhaul its QESH and Document Management processes. The Delamine Quality Manager, Susanne Haaijer, was tasked with selecting and implementing the appropiate solution.
Or take a quick glimpse at three of the key results the project yields for Delamine.
1# Compliments from the auditor
One of the benefits of implementing Alis’s integrated Quality Management Platform is stress-free audits, as Haaijer relates. “We have regular audits and inspections. Recently, emergency situations and incidents were on the agenda during an audit.”
“Of course, all registrations result in actions, because when something happens, you have to respond to it. All actions that are a result of unusual events are now linked to Alis, and included in the central action list. So you have traceability immediately. If you have an incident, no matter how big or small, actions will flow from that incident.”
“Our auditors were very satisfied with this, they called it ‘ Best Practice and an example to the industry’.”
“Our auditors were very satisfied with this, they called it ‘Best Practice and an example to the industry’.”
#2 Audit results and actions connected
Haaijer uses the findings that arise from audits to set out action points for the entire factory to follow. She uses the forms and action lists in Alis to do this.
“You can see what is connected and what belongs together. This gives you immediate insight, so less stress during the audit.“
“Auditors are always looking for the improvement loop. It has to be there. We’ve drawn everything out in Alis. If we now walk through the management system with the auditor, we can simply show the process flow on the screen”
“You can see what is connected and what belongs together. This gives you immediate insight, so less stress during the audit.”
#3 KPI’s do the work
All Quality Data inputted in Alis can be used to automatically extract performance indicators. These KPIs will help Delamine to continuously assess its processes. Up until now, these indicators were maintained in separate Excel sheets.“The ease of automatically generated performance indicators changed our working lives,” says Haaijers.
“The ease of automatically generated Key Performance Indicators changed our working lives.”
“It enables us to spend our time on the actual improvements, rather than on the data collection and performance measurement.” She gives an example of a KPI. “For a simpler view of all high-risk overdue actions, a filter has been stored in the dashboard. I can see that right now.
What were the parameters of Susanne’s search? How was Delamine’s experience during the implementation, and how did the project improve Delamine’s processes?